General Terms and Conditions

Check-in time is from 3.30 pm

Check-out time is prior to 12:00 am. We reserve the right to charge one additional night in the case of late check-out

The reception is open 24 hours a day. We would appreciate you advising us if you expect to arrive after 6:00 pm at the time of reservation or by calling us in advance at + 33 (0) 4 90 54 32 54.

We accept MasterCard and Visa as well as cash in Euros.

To confirm your booking you will need to provide your credit card number with its expiry date (Visa or MasterCard). We reserve the right to charge as a deposit the following:

All cancellations must be confirmed in writing.

The total amount of the deposit mentioned in the paragraph ‘Reservation’ will be retained as follows:

- Cancellations must be made at least 7 days before the scheduled arrival date at noon. No penalty will be applied if the cancellation is notified to us by e-mail at least 7 days before the planned date of arrival. However, a €30 handling fee will be retained.

- If we receive a cancellation less than 7 days before the planned date of arrival, or in the event of a no-show, we will debit your card for the full amount of the accommodation.

At the time of booking, we ask for your credit card number as a guarantee. In the event of cancellation or no-show for which a penalty applies, we will automatically charge the credit card.

For certain special rates and packages (Early Bird, non-refundable, etc.) we charge 100% of the package price with no possibility of refund in the event of cancellation.

After the cancellation period or after check-in, should you shorten your stay, you will be charged a minimum of one night’s accommodation or 50 % of the accommodation or package value of the balance of your stay.For any reservation done as a package (bed and breakfast, half board and other packages), non consumed services will not be reimbursed.

No-show on the day of arrival: 100% of the total cost of the stay will be charged.

This will result in cancellation of the remainder of the stay booked.

For all bookings made as part of a package (breakfast, half-board and other packages), any services not used will not be reimbursed as part of the total package.

Bookings of 5 rooms or more will be considered as group bookings. Specific conditions apply and a quote will be provided by the hotel. At the time of booking confirmation, we will ask for 2 pre-payments: one payment of 50% at the time of booking confirmation, and one payment of 50% two months before the arrival date. Pre-payments are not reimbursable.

There is no additional room charge for children under the age of 3 when sharing their parent’s accommodation room. A baby cot is available upon request at the reservation (subject to limited availability).

In the context of the COVID-19 pandemic, the French government may ask hotel and restaurant owners to require, during certain periods, the presentation of a health pass in order to access the establishment. During these periods, the customer will have to make sure to have a valid health pass. In case of presentation of an invalid pass, the customer will be charged the same penalties as in the case of a no-show or late cancellation.

Breakfast is available from 8:00 to 10:30 am each day. An extra of 5 Euros is charged per person for breakfast served in the room

Lunch is available in our Bistro on the terrace or on the poolside from 12:00 to 3:30 pm. Sandwiches and snacks are available on request throughout the day

Dinner is available in our restaurant or alongside the pool from 7:30 to 9:30 pm (time of last order)

The swimming pool is available for all hotel’s guests and is open for swimming between 8:00 am and 7:30 pm – children must be supervised at all times by their parents. Safety jackets are available at the reception desk.

It is not allowed to jump into the pool and the use of toys and buoys is forbidden.

For hygienic reasons, we ask our guests to shower before and after swimming.

Rates exclude our local Stay Tax, which is €3.60 per person per night.

Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

Here at Benvengudo we do not permit smoking within our guest rooms or within enclosed public areas; there are ample terraces and outdoor areas throughout the property. A sanitisation fee of 500 € will be charged where smoking occurs within a guest room.

Parking is available on site and is free of charge – limited undercover parking is available. Whilst reasonable security measures are taken, we accept no responsibility for any theft or damages to vehicles that may occur while moving or parked on our premises.

At Benvengudo we recognise that pets are like family and are thus welcome. We have a limited number of rooms that are suitable for guests travelling with pets; please see our Reservations page for current rates. Pets must always be kept on a leash when in the hotel or on hotel grounds.

Pets are not allowed in the restaurant. No more than two pets per room are allowed. Pets must not be left unattended in the room to avoid property damages. In addition, for reasons of hygiene, pets are not allowed on the beds, armchairs or sofas. A cleaning fee will be charged in addition to the supplement if the condition of the room requires more cleaning time.

Please read our Privacy Policy to know more about Benvengudo's commitment to protect privacy.

Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please see our Reservations page for current rates for additional guests.

We welcome the opportunity to assist you with advice on local activities, events and entertainment, special experiences and even airport and train (TGV) transfers.

We will have to charge any damage done by the guest in his/her room, or any stolen object belonging to the hotel, when this is noticed by the hotel’s staff prior or after your check-out. Your room will be checked upon arrival and departure. The following products are available during your stay. Please note that if you take them away, you will be charged for them:

- Bathrobe 90 €

- Bottle of water €12

- Bottle of hair and body wash €16 or conditioner €19

- Bottle of hand soap €16 and body lotion €19

- Hair dryer €80

For any belonging forgotten after check-out, the postal/courier fees will be at the charge of the guest.

We do not have rooms for people with reduced mobility.

Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of the competent courts of Tarascon (13).

In the event of a dispute between the professional and the consumer, they will endeavour to find an amicable solution.

In the absence of an amicable agreement, the consumer has the possibility of referring the matter free of charge to the consumer mediator, the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional.

The referral to the consumer mediator must be made:

- either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;

- or by letter addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS. »

These Hotel Policies are subject to change without notice – latest update 16 March 2025.