Any cancellation notification shall be made in writing.
The total amount of deposit mentioned in the paragraph “Booking” will be kept according to the following rules:
The cancellation notice should be provided at least 7 days before the planned arrival date before 12AM (noon). No penalty will be applied if the cancellation is notified by email a minimum of 7 days prior to the arrival date. If the cancellation is notified less than 7 days before the planned arrival date, or in case of no show, we will keep or charge the deposit mentioned above in the paragraph “Booking”.
Summary table – Deposit and cancellation policies for individuals
For special packages (Early Bird, Non-refundable, etc.) we charge the whole package price at time of booking without refund in case of cancellation.
We reserve the right to charge a deposit, and will inform the customer prior to this. If no deposit is charged, we ask for credit card details as a guarantee. In case of no-show or cancellation subject to penalties, we automatically charge the credit card.