Evaluation Criteria
Customer Reviews
Opinions are certified Customer Alliance
It was fine and wed come back
Dear Sir,First of all, we would like to thank you for taking the time to share with us your dissatisfaction and your impressions, which are essential to the daily questioning that our profession involves.Regarding the turndown service, when you called the front desk at 7:00 p.m. to have us do turndown service, we told you we didn't do turndown service, but offered to change the towels. You agreed. So we changed: towels, bathrobes, and also emptied the trash and reupholstered the bed. Please note that we are a 4 star hotel, and turndown service is neither usual, neither mandatory for this classification in France.Regarding the massage, you wanted to cancel this 1h30 massage in the morning for the afternoon. We still called our massage partner but no free cancellation was possible at this time; normally it's 48 hours in advance.Best regards,The Benvengudo hotel management
1 of our nicest stays in provence
One of the best hotels we have stayed
We have been before and will go back again. The setting is bliss. The pool is delightful. Enjoying a lovely local bottle of white or rose as the sun is setting and your children are playing boules is magic.
We enjoyed our stay for the most part Staff very pleasant. Bed a bit uncomfortable. And shower did not enjoy
I had a very special experience at Benvengudo. Set at the foot of Les Alpilles mountain, the place is set in the heart of Provence, near olive plantations, vineyards and medieval traditional towns. The hotel kindly dropped off a bike, to explore the surrounding areas.
We had a wonderful stay at Benvengudo and hope to one day visit again.
We had an amazing stay! And thank you for the lovely birthday note and special sweets. It was such a warm welcome throughout. We wished we could have stayed longer. We will definitely come back. Thank you again for making our stay so memorable.
Very nice stay and atmosphere in hotel - thank you!. Noise from road not great though.
Fantastic place with good service
It was a perfect stay. Really!
We love this place. From arrival to departure we felt able to relax and enjoy the garden, and the pool, and the surroundings. We have stayed here several times after visiting Les Carrières. We are hoping to come again next year
We very much enjoyed our stay. The staff was very friendly and helpful.
Loved the position, just wish the lavender was in bloom. Having a stove and kitchen was wonderful because when travelling for six weeks, hotel food becomes rich, so nice to have a simple salad, omelet etc.
Overall we had an outstanding experience and liked the stay very much. Hope to come back soon again
We love coming to your hotel, we recomend the hotel to all our friends. Now every one goes there. The rooms need to be better, beds small and showers missing the comfort. We will always come back. Thank you
nice place and nice people strongly suggested
Really enjoyable stay, would love to return one day. Hope you can hang on to your chief chef!
All very enjoyable and we were particularly grateful to have breakfast provided at an earlier hour than was usual as we had a very long journey ahead of us. Our only regret was the cold weather, but that was out of anyone's control.We hope to stay again next year.
Absolutely loved the property and grounds. Everyone was extremely friendly and helpful. Dining was amazing - food and wine! Rooms were lovely - modern and charming, and really enjoyed the outdoor space. Beautiful and can’t wait to return.
A lovely hotel in a lovely environment
Very good. Beautifull place.
We much enjoyed our short stay ...
The staff was very supportive.
very pleasant hotel in a nice garden
We had wonderful days in your hotel and we met lovely people!! Unfortunately just the restaurant service often needed too long for different things (breakfast & lunch) or forgot orders completely.
Very friendly staff, wonderful ambiance, clean and very nice room, fantastic restaurant, pleasant pool area, service at the pool bar sometimes not reachable. All together: A great stay!
Lovely. I would have appreciated a mention for dining second night. A reminder to reserve as we were turned away.
A calm,luxury stay where you feel at home!
Very nice hotel in a beautiful landscape of Provence.
My only complaint is with your wait staff. They are terribly trained. It made our breakfast especially displeasing.
Wonderful place with perfect service. The price is a bit high, but the quality is good.
I would insist my friends travelling to this area stay at Hotel Benvengudo. There are many options in the area and this beat them all!
The place is beautiful, very well located. People very nice. I would recommend. It's a special place to rest after the visit the beautifull places around it.
Excellent. We enjoyed it very much. Would come back.
Satisfactory and enjoyable - we would certainly return, although would perhaps be hesitant to book dinner in the restaurant again.
We had a wonderful stay, and found the staff very friendly, and helpful. Great surroundings and garden, really felt at home. Super food. ,
A real excellent place in all disciplines. Personal touch in Verbindung y detail and very well managed by the owners.
Perfect stay in Provence
We had a lovely time and the service was exceptional. Service was truly amazing!!
Dear guest,It is with a great pleasure that we read your positive rewiew. Thank you for taking the time to give us your feedback and for your compliments.The entire team is looking forward to welcome you back.Warmest regards from sunny Provence,General Manager - Benvengudo
It delighted our friends who we were treating for their 50th wedding anniversary. We all enjoyed it very much and hope that we might return in the future.I am sorry that this revue is rather late. As we were away from home until recently, it was not possible to complete it earlier.
Dear Madam Drew,It is with a great pleasure that we read your review and discovered how much you enjoyed your stay at Benvengudo, Baux de Provence. Thank you for taking the time to give us your feedback and for your compliments.The entire team is looking forward to welcome you back very soon.Warmest regards from Provence,General Manager - Benvengudo
Also this year our stay in the Provence was very good. We was in Benvengudo now at the second time - last and this year. The hotel, the restaurant and the service are excellent. Very thanks.
Dear guest,Thank you for your positive comments. We hope to see you next year !Best regards.
great experience....& will probably return next June. Talking you up to all our neighbors & friends.....but, have already sent you one couple this past May----John & Lin Emm
Dear Chris,We were happy to meet you and to have customers from Sausalito. Please say hello to your friends John and Lin.Best regards
It was Great! Very Nice Hotel and excellence Restaurant with international staff!
Unfortunately I must admit that the sevice in this hotel is far lower than you might expect for the price they charge you for the stay. The staff is very unfriendly and lasy. It take ages to get what you what to your room or if you are at the poolside. Must I say that you have to ask at least twice... The room itself is quit nice, but again - price does not match the quality!
So lovely. What a wonderful staff and gorgeous hotel.
Great getaway, would go back
This was our first visit to this hotel and Provence. We loved everything about the hotel, the peaceful location, beautiful gardens, high standard of rooms, friendly service, quality/choice of food in restaurant.............Our only regret was that we only stayed for one night, so hope to return.
It was not how I remembered it.
Very happy with the quality and hospitality of all the staff and facilities. Would definitely recommend strongly.